How Long Does UPS Keep Tracking Information: Secrets Revealed

Shamima

Career Consultant & Blog Writer

Published: July 9, 2023

For shipped packages, the UPS tracking details are available for up to 90 days. In the case of delivered packages, UPS keeps the tracking information accessible for approximately 180 days. UPS retains tracking information for different durations based on the status of the package. However, it is important to note that these retention periods apply to the standard tracking methods.

UPS (United Parcel Service) is a name that stands out. With the convenience of tracking, customers can easily monitor the progress of their shipments. However, many individuals wonder how long does UPS keep tracking information. This article aims to provide a comprehensive answer to the question clearly, “How long does UPS keep tracking information?”

Understanding UPS Tracking Information

UPS tracking information allows customers to stay informed about the whereabouts of their packages. When a shipment is processed, it is assigned a unique tracking number. This tracking number acts as a reference point to track the package’s journey from the sender to the recipient. Customers can access this information through various platforms, including the UPS website, mobile apps, and customer service centers.

Data Retention Period of UPS Tracking Information

The retention period of UPS tracking information varies depending on the status of the package. Let’s explore the different scenarios:

#1. UPS Tracking for Shipped Packages

When a package is in transit, UPS retains the tracking information for a specific period. Typically, UPS keeps the tracking details for up to 90 days from the date of shipment. This allows customers to track their packages and have visibility into their delivery progress during the shipping process.

#2. UPS Tracking for Delivered Packages

Once a package is delivered successfully, the tracking information remains accessible for a longer duration. UPS retains the tracking details of delivered packages for approximately 180 days. This extended retention period gives customers the opportunity to review their delivery history, confirm receipt, and refer to the information if needed.

#3. UPS Tracking for Archived Packages

In some cases, customers may require access to tracking information beyond the usual retention periods. UPS understands this need and provides an option for archiving tracking details. By creating a UPS My Choice® account, users can store tracking information for up to five years. This feature is particularly beneficial for businesses or individuals who require long-term access to their package history.

Benefits of Tracking Information Retention

The retention of UPS tracking information offers several advantages to customers. Here are a few benefits:

  • Transparency: Customers can stay informed about their packages and have real-time visibility into the shipment process.
  • Proof of Delivery: The tracking information serves as evidence of successful delivery, which can be valuable for legal or reimbursement purposes.
  • Customer Satisfaction: Being able to track packages instills confidence and enhances customer satisfaction by providing peace of mind.

UPS Tracking Information Security

UPS understands the importance of securing sensitive tracking information. They employ robust security measures to protect customer data from unauthorized access or breaches. UPS complies with industry-standard security protocols and safeguards customer information through encryption and secure data storage practices.

How to Access UPS Tracking Information

Accessing UPS tracking information is simple and convenient. Customers have multiple options to retrieve their tracking details:

Step #1: Visit UPS Website

Visit the official UPS website and enter the tracking number in the designated field. The website will provide the most up-to-date information on the package’s status.

Step #2: UPS Mobile Apps

Install the UPS mobile app on your smartphone or tablet and enter the tracking number to view the package’s progress on the go.

Step #3: Customer Service Centers

Contact UPS customer service by phone or email to inquire about your package’s tracking information. The representatives will assist you with any queries or concerns.

Conclusion

In conclusion, UPS retains tracking information for a specific period depending on the package’s status. For shipped packages, the tracking details are available for up to 90 days. Delivered packages have a longer retention period of approximately 180 days. Additionally, customers can archive their tracking information for up to five years by utilizing the UPS My Choice® account. Access to tracking information enhances transparency, provides proof of delivery, and contributes to overall customer satisfaction. UPS ensures the security of tracking data by implementing robust measures to protect customer information.

FAQs with Answers about How Long Does UPS Keep Tracking Information

How do I track a package older than 120 days?

Tracking a package older than 120 days may be challenging since UPS retains tracking information for up to 90 days for shipped packages and approximately 180 days for delivered packages. If the package falls outside these retention periods, it may not be possible to track it using the standard methods. In such cases, it is recommended to contact UPS customer service for further assistance. They might be able to provide additional information or help with any specific concerns.

How do I get old UPS tracking information?

To retrieve old UPS tracking information, it is crucial to ensure the package falls within the retention period. For shipped packages, tracking details are typically available for up to 90 days, while delivered packages have a retention period of approximately 180 days. If the package falls within these time frames, you can access the tracking information through the UPS website, mobile apps, or by contacting UPS customer service. However, if the tracking information is older than the retention period, it may not be accessible through standard methods.

Does tracking information expire?

Yes, tracking information has an expiration period. UPS retains tracking information for a specific duration depending on the status of the package. For shipped packages, the retention period is up to 90 days, while for delivered packages, it is approximately 180 days. It is important to note that tracking information older than these periods may not be accessible through regular tracking methods. However, UPS provides options to archive tracking information for up to five years by utilizing the UPS My Choice® account.

Does UPS keep tracking numbers?

Yes, UPS keeps tracking numbers for their packages. A tracking number is assigned to each shipment processed by UPS. It serves as a unique identifier to track the package’s journey from the sender to the recipient. Customers can utilize this tracking number to access and monitor the status of their packages using various UPS tracking services.