Steam Account Hacked and Email Changed | Best Guide to Recovery


Career Consultant & Blog Writer

Published: January 9, 2024

If a Steam account is hacked and your email is changed, contact Steam Support, submit a support ticket, provide detailed information and proof of ownership, and await instructions from Steam Support for the recovery process.

In recent times, the alarming surge in incidents involving compromised Steam account hacked and email changed have many users puzzled and concerned. Let’s discuss the intricacies of this issue and explore ways to protect ourselves from falling victim to such unfortunate events.

Signs of a Hacked Steam Account

Recognizing whether your Steam account has been compromised is crucial for taking swift action. Here are some key signs that may indicate your account has been hacked:

1. Unusual Account Activities

Keep an eye on unexpected activities such as unauthorized logins, changes in-game settings, or sudden friend requests from unknown users.

2. Unauthorized Purchases

Check your purchase history regularly. If you notice any transactions you didn’t make, it could be a sign that someone else has access to your account.

3. Changed Email Address

One of the most significant indicators of a hacked account is a sudden change in the associated email address. If you receive an email confirming this change that you didn’t authorize, take immediate action.

Being vigilant and proactive in monitoring these signs can help you detect a potential security breach early on and protect your Steam account from further harm.

How to Contact Steam Support For a Stolen Account

If your Steam account has been stolen or compromised, it’s crucial to act swiftly to recover it. Here are the steps to contact Steam Support for a stolen account:

  1. Visit the Steam Support Website: Go to the official Steam Support website at
  2. Login to Your Steam Account: Log in with your Steam account credentials. If you can’t log in, click on the “I can’t sign in” link and follow the instructions provided.
  3. Submit a Ticket: Navigate to the “Submit a request” or “Contact Steam Support” section. Select “My account was stolen” or a similar category that best describes your issue.
  4. Provide Detailed Information: Fill out the form with as much detail as possible. Include information such as your account name, the email associated with the account, recent purchases, and any other relevant details that can help Steam verify your ownership.
  5. Attach Screenshots (if applicable): If you have any proof of ownership, such as screenshots of previous purchases, attach them to your support ticket. This can expedite the verification process.
  6. Follow Up on the Ticket: After submitting your ticket, Steam Support will review your case. Check your email regularly for updates from Steam Support and follow any instructions provided in their responses.

Remember to be patient during this process, as account recovery may take some time to ensure the security of your account.

Best Steps To Follow Recovering a Hacked Steam Account

Recovering a hacked Steam account is a process that requires prompt action and collaboration with Steam Support. Follow these steps to recover a hacked Steam account:

Steam Account Hacked and Email Changed

Step 1. Secure Your Computer

Before attempting to recover your account, ensure that your computer is free from malware and viruses. Run a thorough antivirus scan to eliminate any potential threats.

Step 2. Change Passwords

If possible, change the password for both your Steam account and the email associated with it. Use a strong, unique password to enhance security.

Step 3. Contact Steam Support

Visit the official Steam Support website at

Step 4. Log In or Account Recovery

Log in with your Steam account credentials. If you can’t log in, use the “I can’t sign in” option and follow the instructions for account recovery.

Step 5. Submit a Support Ticket

Select the appropriate category for your issue, such as “My account was stolen,” and submit a support ticket. Provide detailed information about the hacking incident and any proof of ownership you may have.

Step 6. Attach Screenshots (if applicable)

If you have proof of previous purchases, game keys, or other account-related information, attach screenshots to your support ticket. This can help expedite the verification process.

Step 7. Verify Your Identity

Steam Support will likely ask you to verify your identity. Provide any requested information promptly. This may include previous payment information, CD keys, or other details tied to your account.

Step 8. Follow Up on the Ticket

Check your email regularly for updates from Steam Support. Follow any instructions provided in their responses and be patient as they investigate and resolve the issue.

Step 9. Enable Two-Factor Authentication (2FA)

Once you regain access to your account, enable Steam Guard, which includes Two-Factor Authentication (2FA). This adds an extra layer of security to prevent future unauthorized access.

Step 10. Review Security Measures

Take the opportunity to review and enhance your account security. Update passwords regularly, avoid clicking on suspicious links, and educate yourself about common online security threats.

Remember that Steam Support is there to assist you, but the process may take some time. Be thorough in providing information to prove your ownership of the account.

Steam Account Hacked and Email Changed: FAQs With Answers

What if someone stole my Steam account and changed the email?

If your Steam account has been stolen and the email changed, it’s crucial to contact Steam Support immediately. Visit the Steam Support website, submit a ticket under the appropriate category, and provide as much information as possible to prove ownership. Steam Support will guide you through the account recovery process.

Can I recover a Steam account without the email?

Recovering a Steam account without access to the associated email can be challenging, but not impossible. Contact Steam Support, provide details about your account and follow their instructions. Be prepared to verify your identity with information such as previous purchases, CD keys, or other account-related details.

Can Steam recover scammed accounts?

Steam Support can assist in recovering accounts that have been scammed, but success depends on the specific circumstances. Submit a detailed support ticket, explaining the situation and providing any evidence of the scam. Steam Support will investigate and take appropriate actions.

How long does Steam support take to recover a hacked account?

The duration for Steam Support to recover a hacked account can vary. Response times depend on the volume of support requests. Be patient and check your email regularly for updates from Steam Support. Providing thorough and accurate information in your initial support ticket can expedite the process.

The Bottom Line

Safeguarding your Steam account requires a combination of proactive measures, quick response to breaches, and continuous education on evolving threats. By adopting these practices, users can enjoy their gaming experience with peace of mind.