What Does It Mean When DHL Says Customs Status Updated


Career Consultant & Blog Writer

Published: February 7, 2024

“Customs Status Updated” means that your package is currently undergoing customs processing in the destination country. This includes examination, clearance procedures, and other necessary checks by customs authorities. It’s a crucial step in ensuring that your shipment complies with local regulations before final delivery.

International shipping can be a complex process, and staying informed about your shipment’s progress is crucial. One common update you may encounter is “Customs Status Updated” when tracking your package with DHL. In this article, we’ll explain what does it mean when DHL says customs status updated, the significance of this message, explore the reasons behind customs status updates, and provide valuable insights on resolving related issues.

Brief Overview of DHL

DHL, a global logistics company, is renowned for its extensive network and efficient shipping services. Operating in numerous countries, DHL plays a pivotal role in connecting businesses and individuals worldwide. Understanding customs status is essential in the realm of international shipping. It reflects the progress of your package through the customs process, influencing delivery times and ensuring compliance with import regulations.

Customs Processing in Progress DHL meaning

When you see the message “Customs processing in progress” from DHL, it indicates that your package is currently undergoing examination and clearance procedures by the customs authorities in the destination country. This step is a crucial part of international shipping.

Here’s a breakdown of what this status typically means:


Customs officials are inspecting the contents of your package. They are checking to ensure that the items comply with the regulations of the destination country.

Clearance Procedures

The customs clearance process involves verifying the accompanying documentation, such as invoices and customs declarations. Customs officials assess whether the shipment adheres to the local laws and regulations.

Documentation Check

The customs authorities may be confirming that all necessary paperwork, including invoices, permits, and certificates, is accurate and complete. Accurate documentation is essential for smooth customs processing.

Determination of Duties and Taxes

Customs officials may be assessing any applicable duties, taxes, or fees associated with importing the items. This step ensures that the recipient pays the necessary charges for the importation.

Security Screening

In some cases, customs processing may include security screenings to ensure that the shipment doesn’t contain prohibited or restricted items.

It’s important to note that customs processing times can vary based on factors such as the destination country’s regulations, the type of items in the package, and the overall volume of shipments being processed. While “Customs processing in progress” may cause a temporary delay, it is a standard part of the international shipping process.

Understanding Customs Status

Customs status is a reflection of your shipment’s position in the customs clearance pipeline. It signifies whether your package has been inspected, cleared, or is facing any issues that might impact its release. Different updates indicate various stages of customs processing. These include “Customs clearance processing,” “Held at customs,” and “Customs release completed.”

Reasons for Customs Status Updates

1. Documentation Issues

Incomplete or inaccurate documentation can lead to customs delays. Ensuring all necessary paperwork is in order is crucial for a smooth clearance process.

2. Customs Inspection and Clearance

Packages are subject to thorough inspection to ensure compliance with import regulations. Understanding this process can help decipher the meaning behind customs status updates.

3. Import Restrictions and Regulations

Customs status may be influenced by the nature of the items being shipped. Some products may face additional scrutiny due to import restrictions or regulations.

DHL Tracking System

What Does It Mean When DHL Says Customs Status Updated

DHL provides a comprehensive and user-friendly tracking system that allows customers to monitor the status and location of their shipments in real time. Here’s a general guide on how DHL tracking works:

Tracking Number

When you ship a package with DHL, you receive a unique tracking number. This alphanumeric code serves as the key to accessing detailed information about your shipment.

DHL Tracking Website

  • Visit the official DHL tracking website (https://www.dhl.com/en/express/tracking.html).
  • Enter your tracking number into the designated field on the website.

Tracking Information

Once you input the tracking number, the system retrieves and displays the current status of your shipment. Information provided includes the package’s current location, recent tracking events, and the expected delivery date.

Real-Time Updates

DHL’s tracking system offers real-time updates, allowing you to see the latest developments in your package’s journey. Updates may include when the package is out for delivery, customs processing status, or if there are any delays.

Mobile Apps

DHL also offers mobile applications for tracking on the go. You can download the DHL mobile app on your smartphone and enter the tracking number for quick access to your shipment information.

Email and SMS Notifications

DHL provides options for email and SMS notifications. You can sign up to receive automatic updates on your shipment’s status, ensuring you stay informed without actively checking the tracking website.

Customer Support

If you encounter any issues or have questions about your shipment, DHL’s customer support is available. You can contact DHL through their website or by phone to get personalized assistance.

Remember, the tracking information is updated as the package moves through the shipping process. It provides valuable insights into the status of your shipment, from its origin to the final destination. If you ever have concerns or need more information, don’t hesitate to use DHL’s tracking services or reach out to their customer support for assistance.

Tips for Smooth Customs Processing

Ensuring Accurate Documentation

Double-checking and ensuring all required documents are accurate and complete can prevent customs-related hassles.

Complying with Import Regulations

Adhering to import regulations and restrictions for specific items helps avoid complications during customs processing.

Utilizing DHL’s Resources

DHL offers guidelines and resources to help customers navigate customs procedures successfully. Taking advantage of these tools can contribute to a seamless shipping experience.

what does it mean when DHL says customs status updated: Mostly Asked Questions With Answers?

Why is my package stuck in customs DHL?

A: There could be various reasons why a package is held in customs. Common factors include incomplete documentation, customs duties and tax assessment, security screenings, or the nature of the items being shipped. If your package is stuck in customs, reaching out to DHL’s customer support for guidance is recommended.

How long can customs hold my package?

A: The duration a package is held in customs can vary. It depends on factors like the destination country’s regulations, the completeness of documentation, and the nature of the items. Customs processing times are influenced by these variables, and while most packages clear customs promptly, some may experience delays.

What do DHL statuses mean?

A: DHL statuses provide updates on the various stages of your package’s journey. These can include “Shipment Picked Up,” “In Transit,” “Customs Status Updated,” and more. Each status informs you about the current location or phase of your shipment. For detailed information, enter your tracking number on the DHL tracking website.

The Bottom Line

Understanding what it means when DHL says “Customs Status Updated” is vital for a stress-free shipping experience. By decoding these messages, customers can navigate potential challenges and stay informed throughout their package’s journey. DHL remains committed to transparent communication, ensuring customers are well-supported at every step.